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Work that gets itself done.

From first contact to repeat business: we digitize every step between your customers and your company, in Germany, across Europe and beyond. We set everything up, connect it to your systems and run it.

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  • Since 2019
  • Based in Hamburg
  • Design to operations, one team

Our approach

From first contact to repeat business

A customer sees you on social media or finds your website. They inquire, get a quote, place the order and receive the invoice. Then they need service and buy again. We digitize that whole chain, at every touchpoint and every hand-off.

  1. First contact

    Social media, search, website

    Customers find you where they look. Every channel leads to a clear inquiry and can be measured.

  2. Inquiry

    Form, email, configurator

    Inquiries arrive complete, get sorted and reach the right person.

  3. Quote

    Prices, stock, templates

    The quote is built from the inquiry, with your prices. Your team approves.

  4. Order

    ERP, CRM, inventory

    A yes becomes an order in your system, without retyping.

  5. Invoice

    Accounting, payment

    The invoice is created from the order, open payments stay on track.

  6. Service

    Support, questions, complaints

    Requests reach the right team, the reply is ready as a draft.

  7. Repeat business

    Reminders, follow-up offers

    Your system gets in touch at the right time, and the next order begins.

Quotes and invoices are only one part We look at the whole chain and start where most time is lost today. Book a call

A closer look: how an inquiry runs once we take it over

Inquiry and quote are two steps in the chain. What often takes days today is done in minutes with an assistant.

  1. An inquiry comes in

    By email, through the website or the configurator. Nobody has to retype it or forward it.

  2. The assistant prepares

    It reads the inquiry, checks stock in your inventory system, does the math and writes the quote.

  3. You approve

    One look, one click. Nothing leaves your company without a person agreeing to it.

  4. The chain keeps moving

    Quote sent, order in the system, invoice prepared. Every step is logged.

  1. AI agent reads and prepares
  2. Your team checks and approves
  3. Your systems CRM, ERP, accounting
An AI agent reads emails and documents and prepares a draft. The draft stops at your team: a person checks it and approves. Only then does it go into your systems, such as CRM, ERP and accounting. The agent prepares, people decide.

Services

What we do for it

Five services cover the chain: communication and websites for the first contact, automation and AI from inquiry to invoice, operations for everything after.

What we do not cover ourselves, we bring in from our network: native speakers for translation, lawyers and data protection officers for the legal part, photographers and developers for peaks. You still get one contact.

Talk to us, and we will find the right solution.

Book a call All services at a glance

Why the whole chain

The gaps sit between the systems

Experts call the path from first contact to repeat business the customer journey. Usually each piece has its own provider: an agency for the website, software for accounting. In between, people retype, forward and chase. We see the chain as a whole.

Projects from mid-sized companies

A selection of our projects. We are happy to share names and details in a call.

A car dealership · Automotive

From first contact to invoice, automatically

A configurator takes inquiries, creates quotes and moves the order into the system.

Before
3 days, 5 people
Today
4 minutes
See the project
A car dealership From configurator to invoice

Demo from a car dealership project: A customer configures a vehicle on the website. The quote is created automatically, the order lands in the system, the invoice is prepared. This used to take 3 days and 5 people. Today it takes 4 minutes.

Workflow 4 minutes
  1. Vehicle configured Inquiry through the website 10:02
  2. Quote created emailed to the customer automatically 10:02
  3. Order in the system created without retyping 10:04
  4. Invoice prepared ready for approval 10:06
Before 3 days, 5 people
Today 4 minutes

Before: 3 days and 5 people. Today: 4 minutes.

From first contact to invoice in 4 minutes, without retyping.

A vehicle manufacturer · Automotive

Complete market launch

Brand, website and sales platform from one team

A group of companies · Logistics

One system for a group of companies

One base, one site per company

A conference platform · Insurance and finance

Platform for industry conferences

Tickets, agenda and attendees on one platform

Blacklynx, based in Hamburg
Since 2019
to first results
4 weeks

Our industries at a glance. Yours is not listed? We work for all kinds of companies.

All industries

Process

How we work together

From the first call to a chain that runs. Getting started commits you to nothing: you risk half an hour, nothing more.

  1. 30 minutes

    Call

    You show us where work gets stuck in your chain. We tell you where we would start. Then you get a fixed price.

    A clear list of next steps

  2. Four weeks

    Set up and connect

    We digitize the first step and connect it to your systems. You see first results after four weeks.

    First results in place

  3. Ongoing

    Run and expand

    We run what is live and add the next step. For a fixed monthly fee.

    Running and looked after

See how we work in detail Common questions

For US companies

Selling to Germany and the EU from the US?

Our EU-ready offer makes your website, shop, invoicing and AI pass German and EU rules, with or without an EU entity. Starting with Germany, the strictest market.

EU-ready for US companies

What would your team do with the time?

One call, thirty minutes, no obligation. You leave with a clear list of what can be automated.

Book a call +49 40 30711749