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Industries · Retail and e-commerce

Digital retail workflows: from shop to reorder.

Whether you run an online shop, a brand with its own shop or a wholesale business: between customer, shop, inventory and shipping there are many orders, questions and returns every day. We digitize that chain and connect shop, marketplaces and inventory system.

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Store Email
Order Store or email Warehouse Check stock Stock updated Delivery note Invoice Accounting
What happens in an ERP: an order comes in from the store or by email. The warehouse checks stock, a delivery note is created, then the invoice, and accounting books it. At the end the stock level is updated automatically.

From first contact to repeat business

Where retailers lose time today

Orders come from the shop, from marketplaces and by email. Stock, shipping and invoicing often live in separate systems. Every one of those steps can be digitized.

  1. First contact

    Being found

    Customers find your products on Google, social media, marketplaces like Amazon or in your shop. You maintain product data, images and prices in one place, and every channel can be measured.

    Products up to date everywhere

  2. Inquiry

    Questions before buying

    Questions about products, delivery times or volume pricing come by email, chat or form. An AI assistant drafts the reply, your team approves.

    Reply drafted

  3. Quote

    Cart and quote

    In the shop, customers see current prices and real stock. Business customers get their terms and, if needed, a quote built from their inquiry.

    Quote created

  4. Order

    Order and shipping

    Orders from shop, marketplace and email land in your inventory system without retyping. Stock, shipping label and tracking number follow on their own.

    Created in the ERP

  5. Invoice

    Invoice and payment

    The invoice is created from the order. Incoming payments are matched, open items stay on track.

    Payment matched

  6. Service

    Customer service and returns

    The system answers delivery status questions itself. Customers register returns online, and credit note and stock follow automatically after approval.

    Return registered

  7. Repeat business

    Reorders

    A consumable runs low, a product is back in stock or a matching accessory arrives: your system gets in touch with the customer at the right time.

    Reminder sent

How we help

Where automation, AI and web systems help

What follows fixed rules, such as orders, stock and shipping, we automate without AI. We use AI where text has to be understood, for example in customer emails.

Systems we work with

We work with Shopware 6, JTL-Shop, Shopify and WooCommerce and connect your shop to your inventory system, for example JTL-Wawi, Xentral or weclapp.

Shops

  • Shopware 6
  • JTL-Shop
  • Shopify
  • WooCommerce

ERP and inventory

  • JTL-Wawi
  • Xentral
  • weclapp
  • SAP Business One
  • Microsoft Dynamics 365 Business Central
  • Odoo

Accounting

  • DATEV
  • lexoffice

Advertising

  • Google Ads
  • Meta Ads
  • Meta Business Suite

Questions from retailers

Do we have to switch our shop or inventory system?

No. We connect what you use today. We check which interface your system offers in the first call. If a switch makes sense, we tell you openly.

Can marketplaces like Amazon be connected?

Usually yes. Marketplace orders then run through the same inventory system as your shop. You maintain stock and prices in one place.

Do you also work for wholesale and business customers?

Yes. Customer terms, volume pricing, orders by email or form and quotes are all part of it. They land in your inventory system without retyping.

Where do we start?

With the workflow that costs the most time today, for example orders from the inbox or returns. You see first results four weeks after kickoff.

Which shop systems do you work with?

We work with Shopware 6, JTL-Shop, Shopify and WooCommerce and connect your shop to your inventory system, for example JTL-Wawi, Xentral or weclapp. We do not replace your systems, we connect them.

Your industry isn’t listed?

We work for every kind of company, from a team of three to a group. The chain from first contact to repeat business looks similar everywhere. Just book a call.

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Related services

Other industries

How many orders does your team still retype today?

In a 30 minute call we walk through your chain from shop to reorder. Then you know where to start.

Book a call +49 40 30711749
  • Design to operations, one team
  • Fits your systems
  • Talk directly to the builders