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blacklynx

Industries · Start-ups

Digital workflows for start-ups: set up right from the start.

Early on, every hour counts. We set your start-up up digitally from the start: a presence that works, a CRM from the first customer and workflows that grow as you grow. We use AI where it saves time, and data protection is part of it from day one.

Website and store CRM Leads, contacts Email Confirmations Payment Payment status ERP Orders, stock Shipping Tracking number
to your systems back to the website
Website or store in the middle, connected to CRM, ERP, payment, shipping and email. Data flows both ways: inquiries and orders go into your systems, while stock, payment status and tracking numbers come back to the website.

From first contact to repeat business

Where start-ups lose time today

Early on, a lot runs on spreadsheets, inboxes and quick messages. That works until the first customers arrive. Set up the chain digitally early, and you never have to rebuild it.

  1. First contact

    A presence that works

    A website or landing page that says clearly what you solve. Plus LinkedIn and social media. Every channel leads to an inquiry and can be measured.

    Landing page live

  2. Inquiry

    A CRM from the first customer

    Every inquiry lands in the CRM with its source, not in a spreadsheet. Customers book a first call themselves.

    Added to the CRM

  3. Quote

    Quotes from templates

    Quotes are built from the inquiry, with your prices and packages. You check and approve.

    Quote sent

  4. Order

    Onboarding

    Once a customer says yes, onboarding starts on its own: welcome email, access, dates and documents.

    Onboarding started

  5. Invoice

    Invoice and payment

    Invoices are created from the order or the subscription. Incoming payments are matched, open items get reminders.

    Invoice created

  6. Service

    Support that scales

    Questions reach the right team already sorted, and the reply is ready as a draft. A help page answers recurring questions.

    Reply drafted

  7. Repeat business

    Renewal and expansion

    Before a renewal or when a customer needs more, your system gets in touch at the right time. That is how revenue grows with the customers you already have.

    Upgrade offered

How we help

Where automation, AI and web systems help

We only build what you need today, and so that it grows with you tomorrow. What follows fixed rules we automate without AI. AI comes in where it saves time.

Systems we work with

To start, we recommend a website on Astro: fast, future-proof and AI-ready. Add a CRM like HubSpot or Pipedrive and accounting like lexoffice that grow with you.

Websites

  • Astro Our pick
  • TYPO3
  • WordPress
  • Webflow

Shops

  • Shopware 6
  • JTL-Shop
  • Shopify
  • WooCommerce

CRM

  • HubSpot
  • Microsoft Dynamics 365
  • Pipedrive

Accounting

  • DATEV
  • lexoffice

Questions from start-ups

Is this worth it this early?

Yes. The start is the easiest time to set up the chain properly. Later you only extend it instead of rebuilding.

Which CRM and tools do you use?

Whatever fits your team and your business model. If you already use tools, we connect them. We only recommend what you really need.

How fast are we up and running?

You see first results four weeks after kickoff. We start with what brings the most today, for example your presence and the CRM.

What about data protection?

Data protection is part of it from day one: data processing agreements, rights per role and analytics that run cookieless or with a consent banner, as you need. Your customer data never trains third-party AI models.

Which systems do you work with?

To start, we recommend a website on Astro: fast, future-proof and AI-ready. Add a CRM like HubSpot or Pipedrive and accounting like lexoffice that grow with you. We do not replace your systems, we connect them.

What should run in your start-up from day one?

In a 30 minute call we walk through your chain from first contact to renewal. Then you know where to start.

  • Design to operations, one team
  • Fits your systems
  • Talk directly to the builders