Industries · Machinery and industry
Digital workflows for machinery: from inquiry to spare part.
In machinery and industry, inquiries come through trade shows, website and email, quotes have variants, and service runs for years. We digitize that chain and connect it to your ERP and CRM.
From first contact to repeat business
Where industrial companies lose time today
Between sales, engineering, production and service, a case often changes systems. Wherever people retype and chase today, the step can be digitized.
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First contact
Trade show, LinkedIn, website
Customers meet you at trade shows, on LinkedIn or on Google. Your website shows products and solutions so that interest turns into a concrete inquiry, in every language.
Inquiry with source
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Inquiry
Technical inquiries
Inquiries arrive with every detail, such as workpiece, quantity or machine. They are sorted and land as a case in the CRM or ERP.
Created in the CRM
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Quote
Quotes with variants
Templates, price lists and configuration produce the draft quote. Your sales team checks, adds and approves.
Draft for approval
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Order
Order and production
The order confirmation is built from the quote, and the order lands in the ERP without retyping. Purchasing and scheduling follow on their own.
Order in the ERP
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Invoice
Invoices and receipts
Outgoing invoices are created from the order. Incoming invoices are read and matched to the purchase order.
Invoice matched
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Service
Service and spare parts
Service and spare parts requests arrive with the machine number and reach the right team. The reply is ready as a draft.
Sent to service
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Repeat business
Maintenance and upgrades
Maintenance intervals, wear parts or a new generation: your system contacts the customer at the right time. That is how the next order begins.
Maintenance offered
How we help
Where automation, AI and web systems help
Many industrial companies run not one system but many: website, mailboxes, ERP and CRM. We connect them so that no inquiry gets retyped again.
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Service and spare parts requests
Requests arrive with machine number and issue, reach the right team and land in the ERP or CRM without retyping. The reply is ready as a draft.
Learn more : Service and spare parts requests -
Sales inquiries into the ERP
Inquiries from website, email and trade shows are read, sorted and created as a case in the ERP or CRM.
Learn more : Sales inquiries into the ERP -
Product finder
Customers filter by application, workpiece or product group and land on the matching product with its data sheet.
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One site in every language
Maintained in one place. With several sites or brands, each gets its own page. In a relaunch every old URL stays reachable.
Learn more : One site in every language -
Product data in one place
You maintain technical data, images and data sheets once. If they already live in the ERP or a product database, we connect it.
Systems we work with
We connect your website, inquiries and service to your ERP, for example SAP Business One, Microsoft Dynamics 365 Business Central or Odoo. Your CRM and Microsoft 365 stay as they are.
ERP and inventory
- JTL-Wawi
- Xentral
- weclapp
- SAP Business One
- Microsoft Dynamics 365 Business Central
- Odoo
CRM
- HubSpot
- Microsoft Dynamics 365
- Pipedrive
Websites
- Astro Our pick
- TYPO3
- WordPress
- Webflow
Collaboration
- Microsoft 365
- Microsoft Teams
- SharePoint
Questions from machinery and industry
Do inquiries land in our ERP or CRM?
That is the goal. Sales, service and spare parts requests reach the right team and your system. We clarify which interface fits in the first call. Nobody has to relearn.
Do we have to change everything at once?
No. We start with one workflow, for example service requests. You see first results four weeks after kickoff. More workflows follow in stages.
Can we maintain content in every language ourselves?
Yes. All languages live in one system. Your team maintains texts and products itself, without an agency for every translation.
What happens to our rankings with a new site?
We record every old URL and redirect it to the matching new page, even if there are thousands. Your visibility stays.
Which systems do you work with?
We connect your website, inquiries and service to your ERP, for example SAP Business One, Microsoft Dynamics 365 Business Central or Odoo. Your CRM and Microsoft 365 stay as they are. We do not replace your systems, we connect them.
Your industry isn’t listed?
We work for every kind of company, from a team of three to a group. The chain from first contact to repeat business looks similar everywhere. Just book a call.
Related services
Where does your team still retype inquiries?
In a 30 minute call we walk through your chain from inquiry to spare part. Then you know which workflow pays off first.
- Design to operations, one team
- Fits your systems
- Talk directly to the builders