Live
A car dealership
From first contact to invoice, automatically
A configurator takes inquiries, creates quotes and moves the order into the system.
4 minutes instead of 3 days and 5 people per quote
Digitalization in automotiveAssistants with approval
AI agents for business: they prepare, your team decides
We set up AI agents for defined tasks, connect them to your systems and run them: sorting emails, drafting replies, preparing quotes, checking documents. With GDPR data protection and clear rules: whatever leaves your company is approved by a person.
Your customer data does not train third-party AI models.
- AI agent reads and prepares
- Your team checks and approves
- Your systems CRM, ERP, accounting
Services in detail
Every topic has its own page with all the details.
Tasks
What AI agents prepare for your team
Agents take over the prep work that costs hours today. We set them up and run them, your team checks and approves.
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Sort the inbox
The agent reads incoming email, flags what matters and files information in its folder. For scheduling questions, follow-ups or complaints a reply is ready as a draft.
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Prepare quotes
The agent reads the inquiry, checks stock in your inventory system, applies your tiered prices and writes the quote as a draft.
Learn more : Prepare quotes -
Check documents
Invoices, delivery notes, contracts: the agent extracts the details, matches them with the order and master data and reports deviations.
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Invoices and reminders
Confirmed work becomes invoice drafts, overdue invoices become drafts for a payment reminder.
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Write reports
The agent reads your numbers, compares them with the previous month and writes the report with concrete recommendations.
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One assistant for every question
Your team asks where it already works, for example in Teams. The assistant passes the question to the right agent.
Systems we work with
Agents work where your team works: in Microsoft 365 and Teams, in your CRM and with your accounting. We connect your ERP.
Collaboration
- Microsoft 365
- Microsoft Teams
- SharePoint
CRM
- HubSpot
- Microsoft Dynamics 365
- Pipedrive
Accounting
- DATEV
- lexoffice
ERP and inventory
- JTL-Wawi
- Xentral
- weclapp
- SAP Business One
- Microsoft Dynamics 365 Business Central
- Odoo
Measurably better
Less manual work, counted in hours
We measure before and after. What counts is working hours saved, not buzzwords.
Today
By hand every email, every document
- Typing in details
- Forwarding emails
- Asking until everything is complete
With Blacklynx
Prepared your team checks and approves
- Read and sorted automatically
- Details checked and matched
- Approved by your team
Examples from your industry
- Machinery and industry Sort spare parts and service inquiries, prepare replies as drafts.
- Automotive Sort and answer inquiries about vehicles and workshop appointments.
- Insurance and finance Check claims for completeness, pre-sort customer emails.
- Real estate Sort inquiries from tenants and owners, prepare replies as drafts.
- Retail and e-commerce Read customer emails about delivery status and returns, prepare replies as drafts.
- Logistics Read transport inquiries from emails and prepare them as draft quotes.
- Services, agencies and events Sort inquiries from customers and clients, suggest appointments.
- Start-ups Sort inquiries and support emails, prepare replies as drafts.
Your industry is not listed? We work for companies of every kind. Book a call
You stay in control
What an agent may do and what it may not
Assistants prepare, your team approves. Every step is traceable.
What the agent does on its own
- Read, sort and flag emails
- Extract details from documents and match them
- Look up stock, prices and dates
- Draft replies, quotes and invoices
- Report deviations and prepare follow-up questions
- Record every step in the log
What a person always decides
- Whether an email, quote or invoice goes out
- Bookings, orders and payments
- Deleting data
- Exceptions to your prices and rules
- Which data an agent may see
- Which tasks the agent takes on at all
This is our default. Where full automation makes sense, we agree on it with you explicitly. For every agent we document purpose, data sources and human oversight in writing.
GDPR and EU AI Act
Used correctly and lawfully
An agent only helps if it respects data protection and the law, inside your company and with your customers. We build that in from the start.
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GDPR data protection
Each agent works with the rights of the signed-in person and sees only what that person may see. A data processing agreement is included.
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No training on your data
Your customer data does not train third-party AI models.
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Clear data residency
The agents run in your Microsoft 365 with EU data residency or on infrastructure in Germany.
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A person approves
Whatever leaves your company is approved by a person. Who approved what and when is in the log.
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Open with your customers
When an agent talks to your customers directly, for example in a chat on your website, it is clear that an AI is answering. For every agent we document purpose, data sources and human oversight in writing.
How it works
One agent first, first results after four weeks
We start with one task, not with a platform. Only when it saves time you can measure does the next one follow.
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30 minutes
Find the task
In the first call we look for the task with the biggest lever and define how the agent is measured.
Metric defined
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From project start
Set up and connect
We set up the agent for one clear task, with access to your real data and fixed rules. After four weeks we count the working hours saved. If they are not there, we say so.
First results after 4 weeks
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Ongoing
Run and expand
We run the agent, monitor it and improve it. Once it saves time you can measure, the next agent takes on the next task.
Next agent planned
Frequently asked questions about AI agents
How is an AI agent different from a chatbot?
A chatbot answers questions. An AI agent gets tasks done: it sorts inquiries, processes documents and prepares the next steps, directly in your systems. It is measured by the working hours it gives back to your team.
Which tasks are a good fit for an agent?
Tasks where text has to be understood, such as emails, inquiries or documents in changing formats. Workflows with fixed rules we handle with process automation. In many projects both work together.
Does our team have to learn a new program?
No. Your team works where it already works, for example in the inbox or in Teams. We take care of setting up, running and maintaining the agents.
Which systems do the agents work in?
Where your team already works: in the inbox, in Microsoft 365 and Teams, in your CRM such as HubSpot, Microsoft Dynamics 365 or Pipedrive, and with your accounting in DATEV or lexoffice. We connect your ERP, for example JTL-Wawi, SAP Business One or Odoo.
Where does our data end up, and who sees it?
Your customer data does not train third-party AI models. The agents run in your Microsoft 365 with EU data residency or on infrastructure in Germany. Each agent works with the rights of the signed-in person and sees only what that person may see.
What does the EU AI Act require?
For the agents we set up, mainly transparency: anyone talking to an AI must be able to tell, and anyone on your team who works with AI needs basic knowledge of it. For every agent we document purpose, data sources and human oversight. This is our assessment, not legal advice. For legal questions we bring in partners.
Is an agent worth it for a small team?
Yes. We work for businesses with three people just as much as for groups of companies with several plants. Small teams can automate a great deal too. There, an agent takes on the prep work nobody otherwise has time for.
Which task will you hand over first?
Tell us where your team loses time. We show what an agent can prepare. Thirty minutes, no obligation.
- Blacklynx since 2019, based in Hamburg
- Design to operations, one team
- Talk directly to the builders